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Season Ticket waiting list

Posted: Thu Aug 29, 2019 1:58 pm
by LoxfordIron
Below is a copy of letter Emailed to West Ham today.A copy was also EMailed to the Football Supporters Federation who are supporting us in this campaign.



Jake Heath,

Supporters Services Manager,

WHUFC.,

London Stadium,

E20 2ST.



August 29th 2019



Dear Jake,

Re: SEASON TICKET WAITING LIST

We write at the request of our members regarding the challenges and confusion experienced by them regarding West Ham’s Season Ticket Waiting List.

As you will be aware, the list is currently advertised as “the only way to secure a season ticket”, a statement we believe is at best misleading and could yet be construed as false advertising by the advertising standards agency, (whom we have not engaged at this point) as it appears to be in breach of the advertising codes.

By way of example, literature produced and circulated by the club, prior to the start of the 2019-20 season, makes clear references to the fact that season tickets could, be acquired by supporters who were not on the list.

Furthermore, existing season ticket holders have regularly been offered extra season tickets and those on the waiting list can now purchase more than one season ticket (effectively meaning they can enable friends and family to bypass supporters already in the queue).

This does not seem a fair, let alone a proper process, raising questions as to whether the club’s intention here is to best serve its loyal fanbase, or create additional revenue with its confusing claim, seemingly duping its supporters in the process.

As such, a number of our members believe that the list is neither advertised fairly, is fair in itself, or is in fact fit for purpose and request that you, in your capacity as supporter liaison officer, co-ordinate a meeting with the club and Hammers United to discuss this matter on their behalf.

We have a number of demonstrable examples which we would like to review with you in an effort to restore the credibility of the club on this issue with our members, and work with the club to create an improved system for the benefit of all West Ham fans.

We look forward to hearing from you.

Yours Sincerely,

Lee Rogers

Joint Secretary, Hammers United.



We are doing our best to improve things for West Ham supporters.Check our website out www.hammersunited.com

Re: Season Ticket waiting list

Posted: Fri Aug 30, 2019 12:03 am
by Gonzo
Jake is a good guy.

Alas I can't help but feel sorry for him here because he's clearly placed in the way to deflect policy not made by himself.

I wish that you would be able to sit down and discuss this with the club but you'll not get close due to the OSB.

Will the OSB raise the issue? Probably not


As for the list itself . . . . it's a complete farce and has been ever since it was claimed 50,000 were on it and the club were still taking a tenner from fans.

Re: Season Ticket waiting list

Posted: Fri Aug 30, 2019 7:00 am
by prince of wales
Morning Gonzo.

As a group we are really coming together now and will be stepping up efforts to get the club around the table.It may take time but we confident we will do so.

Re: Season Ticket waiting list

Posted: Thu Sep 05, 2019 4:01 pm
by prince of wales
Dear Lee,



Thank you for your email and for your patience while I was away on annual leave.



I am reviewing your enquiry and will come back to you as soon as possible.



Kind regards,



Jake






Jake Heath
Supporter Services Manager
West Ham United Football Club
Queen Elizabeth Olympic Park
whufc.com

Re: Season Ticket waiting list

Posted: Sat Sep 07, 2019 7:33 am
by Rumford
While you are at it...I'd let Jake know that his "2 coaches to every away game even if they are empty" promise is a bit off the truth. The official coaches have only had one coach every away game so far.

I feel sorry for the bloke...he was given the truth when he worked at Spurs.

Re: Season Ticket waiting list

Posted: Sat Sep 07, 2019 9:29 am
by Mikeveep
I'm not too concerned about a bit of flannel about waiting lists.

It's marketing,isn't it? Pump up Demand.

Is anyone actually suffering? Do we know of anyone who cant get an S/T? I don't.

Re: Season Ticket waiting list

Posted: Sat Sep 07, 2019 12:51 pm
by Whiskyman
Mikeveep wrote:
Sat Sep 07, 2019 9:29 am
I'm not too concerned about a bit of flannel about waiting lists.

It's marketing,isn't it? Pump up Demand.

Is anyone actually suffering? Do we know of anyone who cant get an S/T? I don't.
But isn't one of the rules of good marketing plausibility ?

Re: Season Ticket waiting list

Posted: Sat Sep 07, 2019 7:00 pm
by Phil
Mikeveep wrote:
Sat Sep 07, 2019 9:29 am
I'm not too concerned about a bit of flannel about waiting lists.

It's marketing,isn't it? Pump up Demand.

Is anyone actually suffering? Do we know of anyone who cant get an S/T? I don't.
there's people on the list who have been bypassed by people not on the list - so yes, it fucking stinks.

Re: Season Ticket waiting list

Posted: Sat Sep 07, 2019 7:25 pm
by grandad
My tickets went back 2 seasons ago and I got a call from ticket office offering me season tickets


did ask if sully and gold were now dead but got a mumble and was cut off

Re: Season Ticket waiting list

Posted: Sun Sep 08, 2019 10:10 am
by Mikeveep
Whiskyman wrote:
Sat Sep 07, 2019 12:51 pm
Mikeveep wrote:
Sat Sep 07, 2019 9:29 am
I'm not too concerned about a bit of flannel about waiting lists.

It's marketing,isn't it? Pump up Demand.

Is anyone actually suffering? Do we know of anyone who cant get an S/T? I don't.
But isn't one of the rules of good marketing plausibility ?
Oh yeah,so good luck with that Mars Bar which will help you "Work.rest and play", :roll: